1 Purpose: To make clear the procedure to be followed in the event of match abandonment in terms of evacuation and issuing of vouchers/refunds if appropriate.
2 Responsibility: The decision to abandon will generally be made by the Referee in negotiation with the Safety Officer. How that decision is communicated and the plan put into action will be under the direction of the General Manager and Safety Officer. The Turnstile Manager will have the responsibility of issuing the vouchers.
3 League Ruling: (8.3.2) In the event that a match is abandoned before half time the club playing at home will issue a voucher to each spectator valid for free admission if the match is ordered to be replayed. In the event that the match is abandoned during or after the half time interval the club playing at home is not obligated to issue such a voucher. The above would apply to FA Cup/trophy and County cup fixtures in which tickets have not been issued on entry.
4 Procedure: Upon the decision being made to abandon, The Match Day Announcer will make an announcement to all spectators advising them of the course of action to be taken dependant on the situation in hand and the timing of the abandonment. Likely scenarios are:
4.1 In the event of emergency The Emergency Evacuation Policy will take precedence.
4.2 In the event of a first half abandonment Paying spectators will be directed to the turnstile, which will be reversed allowing for exit. As spectators leave, they will be issued with a voucher which will be valid for the re arranged fixture. The voucher will be stamped to indicate if it is a concession/Junior ticket. Spectators will have been advised that they must retain this ticket for admission to the re-arranged fixture. The voucher will only be valid for the re-arranged fixture. Season ticket holders will be able to exit through the gate, as they will not require a voucher, unless it is a Cup game.
4.3 In the event of abandonment after the end of the first half: The announcement will direct spectators to evacuate through the gates/open turnstiles as no voucher is required to be issued.
4.4 In the event of postponement or abandonment The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, such as (but not limited to) loss of enjoyment or travel costs.
5 Back of house: A supply of vouchers will be available at all fixtures in an accessible place. The Turnstile Manager (BD) will make the arrangements to have turnstile operatives on hand and the vouchers available to issue. The policy will be displayed in the match day programme; on the website and also at the ticket office/turnstile. Printed copies of the announcements are to be carried by the Announcer at all times and also displayed in the front office.
6 Review: This policy will remain in place until further notice and maybe subject to change. For the latest updated policy please refer to the Clubs website www.sloughtownfc.net.